Newcastle Station

Live times and facilities information for Newcastle Station

AT A GLANCE

Ticket Office
Car Park
Step Free Access
Ticket Machine
Bus Services
Toilets
Prepurchase Collection
Taxi Rank
Cycle Storage Availability
WiFi

STATION DETAILS

Accessibility and mobility access
- Accessible Booking Office Counter
  
  Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Accessible Public Telephones
  
  Platform 3
- Accessible Ticket Machines
  
  Accessible machine are located on the main concourse
- Customer Help Points
  
  Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
- Impaired Mobility Set Down
- Induction Loop
- National Key Toilets
  
  The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
- Ramp For Train Access
- Staff Help Available
  Monday to Friday – 04:00 to 00:15 Saturday – 04:00 to 23:30 Sunday – 07:00 to 00:15
  When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
- Step Free Access
  
  Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
  This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
  Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
- Wheelchairs Available
- This station does not offer
  
  Accessible Taxis
Buying / collecting tickets
- Penalty Fares
  Applicable Operators: LNER
- Prepurchase Collection
- Staffing Level
  Fulltime
- Ticket Machine
- Ticket Office
  Monday to Friday – 06:00 to 19:00 Saturday – 07:00 to 19:00 Sunday – 07:30 to 19:00
  Adjacent to Platform 12
Getting to / from the station
- Bus Services
  
  Information to plan your onward journey is available in a printable format here
- Car Park
  Long Stay Car Park - 454 spaces Monday to Sunday – 04:00 to 23:00
- Cycle Storage Availability
  
  28 stands accommodating 56 cycles
  Storage location:
  Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
- Cycle Storage Sheltered
- Rail Replacement Services
  
  Rail Replacement Coaches leave from the front of the station.
- Taxi Rank
  
  Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
Station Facilities
- Customer Service
  
  We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
  This station has Secure Station Accreditation
- Lost Property
  Monday – 06:15 to 21:00 Tuesday – 06:15 to 21:00 Wednesday – 06:15 to 21:00 Thursday – 06:15 to 21:00 Friday – 06:15 to 21:00 Saturday – 06:15 to 21:00
- Toilets
  
  The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
- WiFi
  
  Find WiFi Hotspots around Newcastle station
- This station does not offer
  
  Left Luggage

LIVE DEPARTURES AND ARRIVALS

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Newcastle

Newcastle Station

AT A GLANCE

STATION DETAILS

Accessible Booking Office Counter

Accessible Public Telephones

Accessible Ticket Machines

Customer Help Points

Impaired Mobility Set Down

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Penalty Fares

Prepurchase Collection

Staffing Level

Ticket Machine

Ticket Office

Bus Services

Car Park

Cycle Storage Availability

Cycle Storage Sheltered

Rail Replacement Services

Taxi Rank

Customer Service

Lost Property

Toilets

WiFi

This station does not offer

LIVE DEPARTURES AND ARRIVALS

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Newcastle

Newcastle Station

AT A GLANCE

STATION DETAILS

Accessible Booking Office Counter

Accessible Public Telephones

Accessible Ticket Machines

Customer Help Points

Impaired Mobility Set Down

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Penalty Fares

Prepurchase Collection

Staffing Level

Ticket Machine

Ticket Office

Bus Services

Car Park

Cycle Storage Availability

Cycle Storage Sheltered

Rail Replacement Services

Taxi Rank

Customer Service

Lost Property

Toilets

WiFi

This station does not offer

LIVE DEPARTURES AND ARRIVALS

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