Great Value Train Travel
HOW WE CAN HELP
You can contact our Customer Service team by webform or by phone on 0345 071 0222, option 7, then option 4 (7 days a week 0800 – 2200) except Christmas Day and 26th December.
For Passenger Assist only you can contact us on 0800 316 1323 (24 hours a day, 7 days a week, except Christmas Day).
For Wi-Fi queries, see below or call 0845 193 6783 for help with connectivity on board.
Ways of Getting in Touch
By Phone
Customer Services can be contacted by phone on 0345 071 0222, option 7, then option 4 (0800 – 2200, 7 days a week except Christmas Day and 26th December).
By Web
Get in touch with us by filling in a webform. Let us know your queries, concerns and feedback.
By Post
Our postal address is FREEPOST HULL TRAINS CUSTOMER SERVICES. This is a Freepost address so you must address the envelope exactly as indicated. No stamp is required.
Social Media
Find us on Twitter/X and Facebook for travel information and business updates.
By Phone
Customer Services can be contacted by phone on 0345 071 0222, option 7, then option 4 (0800 – 2200, 7 days a week except Christmas Day and 26th December).
By Web
Get in touch with us by filling in a webform. Let us know your queries, concerns and feedback.
By Post
Our postal address is FREEPOST HULL TRAINS CUSTOMER SERVICES. This is a Freepost address so you must address the envelope exactly as indicated. No stamp is required.
Social Media
Find us on Twitter/X and Facebook for travel information and business updates.
Claim Delay Repay
If your train was cancelled or you were delayed, you could be entitled to delay compensation. Find our Delay Repay portal linked below.
Delay Repay Portal
Claim a Refund
If you have an unused train ticket due to cancellation or delay, you can claim a refund using the link below.
Refunds Portal
Changing Your Ticket
If your plans change, so can your ticket. Easily change the date or time of your Advance ticket via My Account or on the Hull Trains app.
Changing Your Ticket
Make a Complaint
Tell us about your recent experience onboard a Hull Trains service. Let us know how we can improve.
Make a Complaint
Claim Delay Repay
If your train was cancelled or you were delayed, you could be entitled to delay compensation. Find our Delay Repay portal linked below.
Delay Repay Portal
Claim a Refund
If you have an unused train ticket due to cancellation or delay, you can claim a refund using the link below.
Refunds Portal
Changing Your Ticket
If your plans change, so can your ticket. Easily change the date or time of your Advance ticket via My Account or on the Hull Trains app.
Changing Your Ticket
Make a Complaint
Tell us about your recent experience onboard a Hull Trains service. Let us know how we can improve.
Make a Complaint
Passenger Assist
Call on 0800 316 1323 or Text Relay on 18001 0800 316 1323. You can also book your Passenger Assistance online.
Book Passenger Assist
Lost Property
If you have left something on a Hull Trains service, please click below for more information about how to locate your property.
Find Lost Property
FAQs
Have a look at our most frequently asked questions to our customer service and social media team.
View Our FAQs
Passenger Assist
Call on 0800 316 1323 or Text Relay on 18001 0800 316 1323. You can also book your Passenger Assistance online.
Book Passenger Assist
Lost Property
If you have left something on a Hull Trains service, please click below for more information about how to locate your property.
Find Lost Property
FAQs
Have a look at our most frequently asked questions to our customer service and social media team.
View Our FAQs
Our Complaints Policy
Occasionally when things do go wrong, we do our best to resolve any issues as quickly as we can. Our Complaints Handling Procedure outlines the standard of service you can expect from us.
Rail Ombudsman
We aim to resolve all complaints appropriately however if you are unhappy with our response, you can contact us again about it or appeal to the Rail Ombudsman.
Rail Ombudsman
Our Complaints Policy
Occasionally when things do go wrong, we do our best to resolve any issues as quickly as we can. Our Complaints Handling Procedure outlines the standard of service you can expect from us.
Rail Ombudsman
We aim to resolve all complaints appropriately however if you are unhappy with our response, you can contact us again about it or appeal to the Rail Ombudsman.
Rail OmbudsmanWi-Fi Information
Using our Wi-Fi on board
Our free Wi-Fi allows you to connect to the internet for your whole journey, by turning the train into a 4G-enabled ‘hotspot’, so you can get online when on board.
If you lose connection at any point, you can resume your session by going back to the entry portal and logging in with your email and password. If the landing page does not appear automatically, please visit hulltrains.on.icomera.com. If you can’t get your computer settings to configure to the Hull Trains Wi-Fi service, it is likely that your Wi-Fi or Internet settings are or have been locked, especially if you have a company device. Please contact your company IT department for assistance and then try again. For any help and assistance with your Wi-Fi connection on board, please call 0845 193 6783.
