Great Value Train Travel
OUR COMMITMENT TO YOU
Our Passengers' Charter outlines the standard of service that you can expect from us, describes our commitments to you and sets out the principles on which these are based. It does not affect your legal rights, which from the 1st October 2016 are in accordance with the Consumer Rights Act 2015 and set out in the National Rail Conditions of Travel.
Our latest Passengers' Charter can be downloaded below, obtained from all the staffed stations at which our trains call or from our Customer Relations team.
Our Passengers' Charter
The Charter
Find details of our safety, performance & customer care standards in our Passengers' Charter.
We work with the Rail Ombudsman, Transport Focus and London TravelWatch to review the charter each year.
SETTING HIGH STANDARDS
Complaints Policy
Our Complaints Handling Procedure outlines the standard of service you can expect from us for receiving and responding to feedback and concerns.
How Are We Performing?
At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority.
Our Performance
Contact Us
Whether you want to give us some feedback or you just have a question, we’re waiting to hear from you.
Get in Touch
Complaints Policy
Our Complaints Handling Procedure outlines the standard of service you can expect from us for receiving and responding to feedback and concerns.
How Are We Performing?
At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority.
Our Performance
Contact Us
Whether you want to give us some feedback or you just have a question, we’re waiting to hear from you.
Get in Touch
