Great Value Train Travel
WE ARE HERE FOR YOU
You can contact our Customer Service team here or by calling 0345 071 0222, option 7, then option 4 (0800 – 2200, 7 days a week except Christmas Day & 26th December). Provide your full contact details, as well as copies of any appropriate documents such as tickets, booking confirmations, receipts or anything else relevant to your request.
For Passenger Assist only you can contact us on 0800 316 1323 (24 hours a day, 7 days a week, except Christmas Day & 26th December when we are open 0800 – 1800).
For Wi-Fi queries, see below or call 0845 193 6783 for help with connectivity on board.
We may take up to 20 working days to respond to any complaints in order that we can provide a full and informed response, although often this will be sooner. Full details of our process can be found in our Complaints Handling Procedure.
Hull Trains is a member of the Rail Ombudsman scheme, for more information on this please see our Complaints Handling Procedure below.
How We Can Help You
Refunds & Compensation
If you bought a ticket but decided not to travel or were delayed on your journey visit our refunds and compensation page.
Refunds & Compensation
Contact Us
Whether want to give us some feedback or just have a question, we’re waiting to hear from you. Our postal address is FREEPOST HULL TRAINS CUSTOMER SERVICES.
How to Get in Touch
Changing Your Ticket
If your plans change, so can your ticket. Easily change the date or time of your Advance ticket via My Account or on the Hull Trains app.
Changing Your Ticket
FAQs
Have a look at our most frequently asked questions to our customer service and social media team.
View Our FAQs
Refunds & Compensation
If you bought a ticket but decided not to travel or were delayed on your journey visit our refunds and compensation page.
Refunds & Compensation
Contact Us
Whether want to give us some feedback or just have a question, we’re waiting to hear from you. Our postal address is FREEPOST HULL TRAINS CUSTOMER SERVICES.
How to Get in Touch
Changing Your Ticket
If your plans change, so can your ticket. Easily change the date or time of your Advance ticket via My Account or on the Hull Trains app.
Changing Your Ticket
FAQs
Have a look at our most frequently asked questions to our customer service and social media team.
View Our FAQs
Give Us Feedback
Your feedback is important to us, so whether you thought your journey with Hull Trains was brilliant, or whether it could be improved, we want to hear from you!
Share Your Feedback
How Are We Performing?
At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority.
Our Performance
Complaints Policy
Our Complaints Handling Procedure outlines the standard of service you can expect from us. For more details about the Rail Ombudsman, please click below.
Complaints Policy
Passenger Assist
Call on 0800 316 1323 or Text Relay on 18001 0800 316 1323. You can also book your Passenger Assistance online.
Book Passenger Assist
Give Us Feedback
Your feedback is important to us, so whether you thought your journey with Hull Trains was brilliant, or whether it could be improved, we want to hear from you!
Share Your Feedback
How Are We Performing?
At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority.
Our Performance
Complaints Policy
Our Complaints Handling Procedure outlines the standard of service you can expect from us. For more details about the Rail Ombudsman, please click below.
Complaints Policy
Passenger Assist
Call on 0800 316 1323 or Text Relay on 18001 0800 316 1323. You can also book your Passenger Assistance online.
Book Passenger Assist
Lost Property
All items left onboard Hull Trains services are returned to Hull Station. Please get in touch via MissingX to locate your item.
Lost Property Details
Passengers' Charter
Our Passengers' Charter outlines the standard of service that you can expect from us, in line with the National Rail Conditions of Travel.
View our Charter
Customer Information Pledges
These pledges are in place to ensure consistency between operators in providing information and updates during disruption.
View our Pledges
Lost Property
All items left onboard Hull Trains services are returned to Hull Station. Please get in touch via MissingX to locate your item.
Lost Property Details
Passengers' Charter
Our Passengers' Charter outlines the standard of service that you can expect from us, in line with the National Rail Conditions of Travel.
View our Charter
Customer Information Pledges
These pledges are in place to ensure consistency between operators in providing information and updates during disruption.
View our PledgesWi-Fi Information
Using our Wi-Fi on board
Our free Wi-Fi allows you to connect to the internet for your whole journey, by turning the train into a 4G-enabled ‘hotspot’, so you can get online when on board.
If you lose connection at any point, you can resume your session by going back to the entry portal and logging in with your email and password. If the landing page does not appear automatically, please visit hulltrains.on.icomera.com. If you can’t get your computer settings to configure to the Hull Trains Wi-Fi service, it is likely that your Wi-Fi or Internet settings are or have been locked, especially if you have a company device. Please contact your company IT department for assistance and then try again. For any help and assistance with your Wi-Fi connection on board, please call 0845 193 6783.
